Our Patient Satisfaction Scores Exceed National Average

Our patients always come first and are at the center of everything that we do. This is why our patient satisfaction ratings exceed the national averages. How do we calculate patient satisfaction? We use Press Ganey, the industry’s recognized leader in health care performance improvement, to gather feedback from all of our patients so we can continue to always excel in providing you the highest quality of care.

High Ratings Mean Highly Satisfied Patients*


 

86%
87%
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OVERALL PATIENT SATISFACTION

LIKELIHOOD TO RECOMMEND

"Dr. Koff, all the nurses, and the entire staff at Chevy Chase Endoscopy Center were great - a top-notch operation all around."

"Doctor Shaw and her crew were super kind and professional. My wife saw how I was treated, and will now visit Dr. Shaw and have the same procedure done with her. I am so pleased to know there are such wonderful people working at the center."

"It could not have been better. All my experiences with your facility have been a cut above the rest."



"Very efficient place while also being very helpful and friendly!"

"Overall, this was a very positive experience I especially appreciated the feedback and report available on the patient portal."

"Every person I dealt with was professional, kind, caring, courteous, and clear in providing info, instructions and answers to questions."

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Care Centered on Our Patients

Press Ganey is one of the tools we voluntarily participate with in order to help us measure how well we are doing according to the people who matter most—you. They administer a specific kind of survey to our patients, the Consumer Assessment of Healthcare Providers and Systems Outpatient and Ambulatory Surgery Survey (OAS CAHPS). The Press Ganey CAHPS database is more than four times larger than any other competitor in the industry. We are not required to participate in this type of survey, but in order to gain valuable insights and experience, we do. Survey results are not required to be published, but in order to be transparent and provide the best representation of our center we choose to make those results available to our new and current patients.

About the Press Ganey Satisfaction Survey

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*National Benchmark for Patient Satisfaction and Likelihood to Recommend are 86% and 84% respectively.